Shipping Info

We can ship to your door! Free shipping for Ontario residents on orders totalling $150 or more. The shipping discount is automatically applied at checkout.

Ontario residents: Simply order from our website (you'll see an "add to cart" function at the bottom of every wine description page) and we'll ship directly by courier or Canada Post. 

You will receive a notification with your tracking number, allowing you to track your package. Canada Post/couriers deliver on weekdays only. Someone of legal age must sign for the shipment, as couriers and postal employees are not permitted to leave alcohol unattended on doorsteps.

Terms Of Service

We want to ensure you receive the product you prefer safely, timely and in good condition.  To guarantee a seamless experience, please take note of the following service protocols as listed below.

Due to AGCO regulations, you must be 19 years of age or older to order/purchase wine from Sue-Ann Staff Estate Winery verified with government documentation.  Product cannot be left at the destination without the items above.  Courier/postal workers may leave a note where to pick up the product if no one is available to receive the product.  It is imperative that the package is retrieved in a timely fashion.  If the product is not picked up, the courier / postal carrier will return it to the winery.  In this instance, refunds are not available nor will be reshipping be covered.

For wine deliveries to your home or office, someone of legal age in your province must be available to receive the package, not show signs of intoxication and willing sign for it.  Government identification may be requested at the time of delivery.

Courier and delivery selections and arrangements are at the sole discretion of Sue-Ann Staff Estate Winery.  If an alternative or specific courier is desired, it must be stipulated in the notes at the time of purchase.  Additional shipping and handling charges will apply.

We cannot ship to P.O. Boxes.

Please allow 2 to 10 business days for delivery, however that timeline cannot be guaranteed.  For “same day” or “next day” delivery, please call 1-877-566-1719 to arrange an order pick up.

We reserve the right to delay shipping due to weather or courier interruptions.  We cannot take responsibility, nor monitor, for issues that may arise in your area (examples: extreme heat or freezing that will damage product, courier or postal strikes or delays).  Please advise of issues in the “note” section at purchase of an issue that may present in your area. 

Your personal data will be securely stored on our sales processing site (Shopify) to process your order and enhance your online shopping experience.

Return Policy

Unwanted Items

o    Unopened bottles in saleable condition (ie the label and closure must be intact and undamaged) may be returned for refund with a receipt within 15 days. Cost of shipping for the return will be solely borne by the customer.

Defective Items

o    If you believe the product to be unfit, please return it to the winery for review by a member of the winery team. Cost of shipping merchandise for return will be borne by the customer. 

We reserve the right to add, subtract or amend these terms and conditions as necessary.

Please note that additional shipping attempts are solely the responsibility of the receiver. A 25% surcharge will be applied. 

YES! We ship throughout Canada!  

Non-Ontario Residents, please call 1-877-566-1719 to order. We will coordinate the shipping costs with you.