We Ship to Your Door!
Free shipping for Ontario residents on orders totalling $150 or more. The shipping discount is automatically applied at checkout.
Ontario Shipping Rates
| 1–6 Bottles |
$19.50 |
| 7–12 Bottles |
$25.00 |
| Two Cases (13–24 bottles) |
$35.00 |
| Three Cases (25–36 bottles) |
$45.00 |
| Four Cases (37–48 bottles) |
$55.00 |
Simply order from our website and we’ll ship directly by courier or Canada Post. You will receive a notification with your tracking number. Canada Post and couriers deliver on weekdays only. Someone of legal age must be available to sign for the shipment, as couriers and postal employees are not permitted to leave alcohol unattended.
Shipping Across Canada
Non-Ontario residents: please call 1-877-566-1719 to order. We will coordinate shipping costs with you.
Terms of Service
We want to ensure you receive your wine safely, timely, and in good condition. Please take note of the following:
- You must be 19 years of age or older to purchase wine, verified with government documentation (AGCO regulations).
- Product cannot be left at the destination without an adult signature. If no one is available, the courier will leave a pickup notice. Please retrieve your package promptly — unclaimed packages will be returned to the winery and refunds or reshipping will not be covered.
- Someone of legal age must be available to receive the package, must not show signs of intoxication, and must be willing to sign for it. Government ID may be requested at delivery.
- Courier and delivery selections are at the sole discretion of Sue-Ann Staff Estate Winery. If a specific courier is required, please note this at the time of purchase. Additional charges may apply.
- We cannot ship to P.O. Boxes.
- Please allow 2–10 business days for delivery, though this timeline cannot be guaranteed. For same-day or next-day pickup, please call 1-877-566-1719.
- We reserve the right to delay shipping due to weather or courier interruptions. We cannot take responsibility for issues arising in your area, such as extreme heat, freezing temperatures, or courier strikes. Please advise us of any such concerns in the order notes.
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Please note: wine will freeze in negative temperatures. Once a package has left the winery, Sue-Ann Staff Estate Winery is not responsible for refunding or reshipping if the wine freezes in transit.
- Additional shipping attempts are solely the responsibility of the receiver. A 25% surcharge will be applied.
- Your personal data will be securely stored on our sales processing site (Shopify) to process your order and enhance your shopping experience.
Return Policy
Unwanted Items
- Unopened bottles in saleable condition (label and closure intact and undamaged) may be returned for a refund with a receipt within 15 days. Return shipping costs are solely the responsibility of the customer.
Defective Items
- If you believe a product is unfit, please return it to the winery for review by a member of our team. Return shipping costs are the responsibility of the customer.
We reserve the right to add, subtract, or amend these terms and conditions as necessary.
